Shipping Policy
Service Areas
Upon order approval, RossHighlandPark.com
will ship to any valid street address within the 48 contiguous United
States via UPS Ground or USPS service. We recommend shipping to a
location where someone will be available to receive the delivery, such
as a business address. RossHighlandPark.com cannot be responsible for packages delivered to unattended addresses.
At this time, RossHighlandPark.com cannot accept orders to P.O. Boxes, APO or FPO addresses, or destinations outside of the United States.
Weekends and Holidays
RossHighlandPark.com
does not ship items on weekends (Saturday-Sunday). Our warehouse will
also be closed for shipping on the following holiday dates:
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving
- Christmas
- New Year’s Day
Failed Delivery Attempts
UPS
and USPS will make up to three attempts to deliver a package. Packages
that contain more than $800 of merchandise will always require a
signature; otherwise, it is generally up to the driver's discretion to
determine whether a signature is required. If the driver feels it is
best to obtain a signature and no one is present to accept the delivery
after three attempts, the package will be returned to us.
UPS Ground Transit Times
Orders
are shipped Monday - Friday (excluding holidays) and will typically
leave our warehouse 24 to 48 hours from the time your order is placed.
Orders received on Friday - Sunday will usually ship the following
Monday (excluding holidays). Ground deliveries should arrive 1-5 days
after leaving us.
Return Policy
RossHighlandPark.com
offers a 30-day return or exchange on most products. If you are not
satisfied for any reason, you may return it to us for a full refund
(excluding shipping) if it is:
- New and unused
- In its original packaging
- Accompanied by a copy of the packing list provided with the original purchase
The following products may NOT be returned:
- Special or Custom orders
- Merchandise that has been used
- Gift Cards
- Items not purchased at RossHighlandPark.com
The
return must be initiated within 30 days of shipping date of the
merchandise. For your convenience, any item purchased online at RossHighlandPark.com can be returned to our Highland Park, IL retail facility.
If returning items to RossHighlandPark.com,
you are responsible for all freight charges. However, you will be
credited for shipping if the product was damaged or defective, or the
wrong item was shipped. Merchandise returned C.O.D. will not be
accepted.
Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.
How to Return Merchandise
You
can either bring your item to our Highland Park, IL retail store or
return it by using a parcel service. Our street address is: 625 Central
Ave., Highland Park, IL 60035