Shipping and Returns

Shipping Policy

Service Areas

Upon order approval, RossHighlandPark.com will ship to any valid street address within the 48 contiguous United States via UPS Ground or USPS service. We recommend shipping to a location where someone will be available to receive the delivery, such as a business address. RossHighlandPark.com cannot be responsible for packages delivered to unattended addresses.

At this time, RossHighlandPark.com cannot accept orders to P.O. Boxes, APO or FPO addresses, or destinations outside of the United States.


Weekends and Holidays

RossHighlandPark.com does not ship items on weekends (Saturday-Sunday). Our warehouse will also be closed for shipping on the following holiday dates:

  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving
  • Christmas
  • New Year’s Day


Failed Delivery Attempts

UPS and USPS will make up to three attempts to deliver a package. Packages that contain more than $800 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.


UPS Ground Transit Times

Orders are shipped Monday - Friday (excluding holidays) and will typically leave our warehouse 24 to 48 hours from the time your order is placed. Orders received on Friday - Sunday will usually ship the following Monday (excluding holidays). Ground deliveries should arrive 1-5 days after leaving us.


Return Policy

RossHighlandPark.com offers a 30-day return or exchange on most products. If you are not satisfied for any reason, you may return it to us for a full refund (excluding shipping) if it is:

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

The following products may NOT be returned:

  • Special or Custom orders
  • Merchandise that has been used
  • Gift Cards
  • Items not purchased at RossHighlandPark.com 

The return must be initiated within 30 days of shipping date of the merchandise. For your convenience, any item purchased online at RossHighlandPark.com can be returned to our Highland Park, IL retail facility.

If returning items to RossHighlandPark.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.

Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.


How to Return Merchandise

You can either bring your item to our Highland Park, IL retail store or return it by using a parcel service. Our street address is: 625 Central Ave., Highland Park, IL 60035


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